Insights

Category: Insights

Using Data Analytics to Improve Business Decision Making

Banking and financial service leaders face insurmountable business challenges that often require care, attention, nuanced thought, and insightful decision making. Data analytics can assist to tackle any business decision that requires prudent action. Whether trying to answer questions, detect trends, allocate capital, or extract insights, without proper data analytics, any decision maker is flying blind.

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How Artificial Intelligence Is Improving Customer Service in the Financial Services industry

Artificial Intelligence (AI) is revolutionizing customer service in the banking industry and transforming how companies operate and interact with their customers, especially within the banking sector. AI-powered solutions allow companies to deliver personalized, efficient, and accurate service to their customers, ultimately leading to higher levels of customer satisfaction and loyalty. Through the use of chatbots, machine-learning algorithms, voice recognition technologies, and other advanced AI technologies, companies are enhancing their customer service capabilities in ways that were once unimaginable.

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Recent Innovations within Mobile Banking

Dating back to the early days of the stock market, investors would trade stocks with other investors in coffee shops. Many of these low to medium-net worth investors would purchase stocks on margin, which allowed them to borrow money from their shareholders and put down as little as ten percent of the share’s value. These investments were conducted with paper slips and were solely in-person interactions.

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How API’s Impact Payment Systems

As technology continues to advance, banking customers will increasingly require faster, more secure, and safer methods of payment. API (Application Programming Interface) is a software intermediary which allows applications to communicate with each other and plays an integral role within the banking technology ecosystem.

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change

Change Standards as a Competitive Advantage: Beyond the Regulatory Mandate

As the world of cryptocurrency and SPACs steal the headlines, and the financial services industry grapples with the new Risk-Free Rates replacing LIBOR, topics such as change standards struggle to compete for the limelight. Change standards are policies that provide the foundations for effective organizational change management. The implementation of these policies ensures quality through a more rigorous assessment of change execution, validated through enhanced processes and artifacts to support the change.

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